"Napa Valley Products - Customer Service & Shipping Information"

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CUSTOMER SERVICE

If you have any questions concerning your order, or you're in need of more information about Napa Valley products, please feel free to contact us at:

Napa Valley Products.com

Tel: 707-224-3444
Fax: 707-254-9429

Monday - Saturday
10:00 AM - 6:00 PM (PST)

Mail:
Napa Valley Products.com
1370 Trancas Street # 374
Napa, California 94558

E-mail:
service@NapaValleyProducts.com

Satisfaction Guaranteed

Your satisfaction is very important to us, and if you are not completely satisfied, just contact customer service within 10 days after the delivery of your purchase to make arrangements for the return of your order and an exchange or refund.
Orders placed at NapaValleyProducts.com will be charged by Christie's Basket Express and will show up on your credit card statement that way.

Contact Customer Service at:
service@NapaValleyProducts.com

Members Since 1996
Napa Chamber of Commerce
Napa Valley Conference & Visitors Bureau

Gift Card Information

If you would like a gift card included with your order, please include your gift card message in the "Gift Card Message" Section provided on the order checkout page.

Shipping Information

UPS Ground Shipping Rates

Total of order before sales tax

Charge

Up to $19.99

$8.50

$20.00 - 39.99

$9.50

$40.00 - 59.99

$12.00

$60.00 - 74.99	$13.00
$75.00 - 89.99	$15.50

$90.00 - 104.99

$16.50

$105.00- 124.99

$18.00

$125.00 - 149.99	$20.00
$150.00- 174.99	$22.00
$175.00- 199.99	$24.00
$200.00- 239.99	$26.00
$240.00- 274.99	$28.00
$275.00- 299.99	$30.00
$300-	$32.50

Shipping charges on orders over $300.00 are not automatically calculated and will not appear on the automated order confirmation page. We will email you with the total after it is processed.

Shipping to Hawaii & Alaska are shipped USPS and an additional charge will be added to the above shipping charge. This charge will not appear on the automated order confirmation page. We will email you with the total after it is processed.

Shipping charges listed apply only to UPS ground shipments within the United States. (We do not ship International)

Express shipping is also available for an additional charge. Please request this shipping when placing your order in the "Gift Card Message, Wine Selection" section on the check out page. This charge will not appear on the automated order confirmation page. We will email you with the total before your order is processed.