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CUSTOMER SERVICE


If you have any questions concerning your order, or you're in need of more information about Napa Valley products, please feel free to contact us at:

Napa Valley Products.com
 

E-mail:
service@NapaValleyProducts.com

 Monday - Friday
10:00 AM - 5:30 PM (PST)
Saturday
10:00 AM - 4:30 PM (PST)

Mail:
Napa Valley Products.com
1370 Trancas Street # 374
Napa, California 94558

Tel: (707) 224-3444

Satisfaction Guaranteed

Your satisfaction is very important to us, and if you are not completely satisfied, just contact customer service within 10 days after the delivery of your purchase to make arrangements to return your order for an exchange or refund. If there is any damage in shipping, please email a picture when you contact customer service.

Orders placed at NapaValleyProducts.com will be charged by Christie's Basket Express and will show up on your credit card statement that way.

Contact Customer Service at:
service@NapaValleyProducts.com

 


For fantastic information concerning visiting, dining,
and shopping in Napa Valley contact:
http://www.visitnapavalley.com/ 

 

 

Credit Cards Accepted

Visa    Mastercard        Discover/Novus

 
 

Gift Card Information

If you would like a gift card included with your order, please include your gift card message in the "Gift  Card Message" Section provided on the order checkout page.
 


Shipping Information

 

Shipping charges on orders over $300.00 are not automatically calculated and will not appear on the automated order confirmation page. We will email you with the total after it is processed.

Shipping to Hawaii & Alaska are shipped USPS and an additional charge will be added to the above shipping charge. This charge will not appear on the automated order confirmation page. We will email you with the total before it is processed.

Customer will be charged an additional fee if the shipping address listed on order is incorrect or incomplete and has to be corrected by shipping company. If order is returned to us because of an incorrect or incomplete address, customer will be charged the return shipping fee.

Shipping charges listed apply only to UPS ground shipments within the United States. (We do not ship to Puerto Rico or International)
 


 

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